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FAQ

This article describes frequently asked questions and their corresponding solutions for each product.

 

Below you will find questions that McMain Support receives on a regular basis, together with the answer and the relevant page. You can use the table of contents below to jump directly to the section you would like to learn more about.

Table of contents

API

Question Answer
We would like to automate more processes between McMain Online and our other applications. Where can I find information about this? Information about McMain's API can be found on this knowledge page. If you would like to discuss the contents with someone at McMain, contact the McMain consultant assigned to your company. If you do not know who this is, contact McMain Support.

McMain Online

 

General

  
Question Answer Page
How long does it take before licenses ordered through the Self Service Center become available? Approximately 15 minutes. On the employee list screen (Master data > Employee), the user can be edited to check whether the additional licenses have become available.  
Can I view the tickets I have created with McMain Support somewhere?

Yes. Tickets can be viewed in the McMain Support customer portal, where you can also filter them by ticket status.

More information about support can be found in this article.

  
Is it possible to configure the environment in another language? Yes. Read this article for more details.  
How can a user's password be changed?

Users who have access to McMain Online can use the Forgot Password? link on the login page to reset their password.

In McMain Online in the menu in the upper right corner there's an option Edit password available.

McMobile users should contact the person who has permission to change passwords in McMain Online. The password can then be changed via Master data > Employees by opening the employee details and clicking Edit on the right-hand side under Login details. If you do not know who has permission to change passwords, contact support.

  
Can you view and change an employee's password? We cannot view passwords. They are stored in encrypted form in the database. Your company is primarily responsible for helping users change or reset their password if they are unable to do so themselves. Only in exceptional circumstances should McMain Support be contacted.  
How are documents linked?

On the details screens of various entities, there is a Documents tab where documents can be uploaded. Entities for which this is available include:

  • Assets
  • Lending registrations
  • Work orders
  • Preventive maintenance models
  • Projects
  • Procedures
  • Calls
  • Items
  
How are images and/or videos linked?

On the details screens of various entities, there is a Media tab where photos, images and/or videos can be uploaded. Entities for which this is available include:

  • Assets
  • Lending registrations
  • Work orders
  • Preventive maintenance models
  • Projects
  • Procedures
  • Calls
  • Items
  
Can columns on the various list screens be sorted in ascending or descending order?

Yes. On all list screens, there is a button in the top-right corner showing three horizontal lines with a pencil underneath. Click this button to select a default column from the Standard sorting dropdown. You can then choose whether the column should be displayed in Descending or Ascending order.

This setting is retained when navigating away from the page or when logging out and logging back in.

For many columns, you can also click the column name to sort the column in ascending or descending order.

This setting is not retained when navigating away from the page.

  
Can columns be added to or removed from the various list screens? 

Yes. On all list screens, there is a button in the top-right corner showing three horizontal lines with a pencil beneath. Click this button to select which columns you want to display by dragging them from Available columns to Selected columns.

Conversely, if you do not want to display certain columns, drag them from Selected columns to Available columns. The columns in the Selected columns group are the columns that will be displayed. This setting is retained when you click Save.

  
I changed a setting, but I do not see the changes. What can I do?

The new settings may still need to be loaded. You can speed up this process by clicking Reload under the round button in the top-right corner.

  
Is it possible to administer NEN3140 measurements?

Yes. If you are interested in this, contact the McMain consultant assigned to your company. If you do not know who this is, contact McMain Support.

  

 

Login screen

  
Question Answer Page
What should I do if I see a message during login stating that the user is locked? The user has entered the wrong password 5 times. Wait at least 15 minutes and try again. McMain Online - Login screen
Can a user be logged in on multiple devices using the same user account?

A user can only have one active session on one device. This means it is not possible to be logged in simultaneously in different browsers or on different devices.

Full users are an exception: they can be logged in on their phone and desktop at the same time.

 McMain Online - Login screen
The user cannot log in even though the password and username are correct. Could the environment be 

Check whether the environment uses SSO (Single Sign-On). When SSO is configured, the user cannot log in directly with a username and password. The user must log in through their company’s portal.

If this does not work, check with the company’s IT department whether the user has been correctly added to Active Directory and has access to the application.

 McMain Online - Login screen
     

 

 

Dashboard

  
Question Answer Page
Can I have a custom dashboard card developed? Yes, this is possible. To have custom dashboard cards created, contact the McMain consultant assigned to your company. If you do not know who this is, contact McMain Support. McMain Online - Dashboard
I receive a 400 error on the Dashboard screen.

Are you using an ad blocker? It may be interfering with the chat functionality in McMain Online.

Here is a website containing a list of domains used by the provider of the chat functionality in McMain Online. Ask your IT department to add these domains to the ad blocker's list of ignored domains.

 McMain Online - Dashboard
When do work orders disappear from the list of work orders in which N.OK was selected in the inspection list? Work orders with status Closed are not displayed. Work orders with status Completed are displayed. McMain Online - Dashboard
Can the Dashboard display different content for different users? Yes, that is possible. Via Settings > Authorization management, User profiles, tab Dashboard, the dashboard can be configured per user profile with the content relevant to that specific user group. McMain Online - Dashboard

 

Assets

  
Question Answer Page
How do I create an asset? Go to Assets > All assets and then click the orange button in the bottom-right corner. See also this general article about assets for more information. McMain Online -All assets list screen
Why do I get so many results when searching using the search field on the assets screen? The search field searches through a large number of the available columns on the All assets list screen. You can use the filter to narrow down the results. McMain Online -All assets list screen
How do I filter by license plate number? On Assets > All assets, you can search by License plate number. McMain Online -All assets list screen
We want to change our asset codes. Does this mean we also need to change all QR-code labels? It is not immediately necessary to change the QR codes. You can enter the current asset code in the Own QR/Barcode field, provided this field is not already used for another purpose. When a QR code is scanned, this field is also searched.In this way, you can continue using the old QR-code labels. You can then gradually replace the existing QR labels with labels containing the new asset code. McMain Online -Asset details screen
If I do not have an asset code yet, can I add it later? An asset code can be recoded at any time on the asset details screen using the curved-arrow icon in the top-right corner. McMain Online -Asset details screen
How do I create a work order from an asset? On the asset details screen, there is an Create on asset... button in the top-right corner. This includes an option for creating a work order. A call or breakdown work order can also be created here, provided the appropriate user permissions have been configured. McMain Online -Asset details screen
How do I copy a spare parts list? On the asset details screen, there is a Spare parts list tab. Items can be added there using the orange button. Once the spare parts list contains one or more items, select Copy Spare parts list under the three dots in the top-right corner. You can then select the asset to which the spare parts list should be copied. McMain Online -Asset details screen
Under Master data > Asset types, I created an asset type. How do I link the asset type to an asset? You can assign an asset type on the asset details screen. The asset will then be displayed in the list of linked assets on the Linked assets tab of the asset type details screen. McMain Online -Asset details screen
How can I take an asset out of service when the system indicates that a maintenance model is still linked to the asset? The activated maintenance model must first be deactivated. McMain Online -Asset details screen
How can I enter the license plate number and APK date for an asset? Configuration option EQ141 Use asset type category 'Vehicle' must be enabled. This option is available with the Team license or higher.

An asset type must then be created with the option Assets of this type are vehicles selected. When this asset type is subsequently selected for an asset, the fields Previous APK, APK expiry date, and License plate number will become available on the asset details screen.

The date fields can be populated through an interface with RDW. For advice on using an RDW interface, contact the McMain consultant assigned to your company. If you do not know who this is, contact McMain Support.		 McMain Online -Asset details screen
I want to import our assets into McMain Online in bulk. How do I do this? With a Pro license, it is possible to import assets. Go to Settings > Utilities, Imports.

There is an option to first create an export so that assets can be added to that file.

Important! Importing assets requires great care, for example because the Asset tree structure must be correct in terms of the parent asset-child asset relationship.

For advice on importing assets, we recommend contacting the McMain consultant assigned to your company. If you do not know who this is, contact McMain Support.		 McMain Online -Asset tree structure screen
How can I compare one part of the Asset tree structure with another part? Duplicate the browser tab, detach it from the browser so that two browser windows are open, and place them next to each other (WINDOWS+←)(WINDOWS+→). McMain Online -Asset tree structure screen
How should I number my Asset tree structure? For advice on numbering or configuring the Asset tree structure, contact the McMain consultant assigned to your company. If you do not know who this is, contact McMain Support. McMain Online -Asset tree structure screen

 

 

Maintenance

  
Question Answer Page
I see more work orders on the work order list screen than the work orders assigned to me, even though the Show only my work orders filter is enabled. Why is this? With a McMain Online Pro license, Data access can be configured on the user profile so that additional work orders are displayed under Show only my work orders. For example, if a technician is part of a crew, it can be configured so that the technician also sees the work orders for their crew within the Show only my work orders filter. Other options that can be configured within the Show only my work orders filter include:
  • Employee team
  • Crew
  • Shift
  • Coordinator group
  • Department
  • Without department
  • Contractor
  • Account
 McMain Online -
Work order list screen
Is it possible to assign multiple work orders to another employee? Yes. Select multiple active work orders on the work order list screen via Maintenance > Work orders, then click the play button (Issue) in the top-right corner. In the dialog that appears, select an employee. When you then click Schedule, the work orders will be rescheduled to the newly selected employee. McMain Online -Work order list screen
Can I display the last feedback in a column on the work order list screen? Yes. The column is not displayed by default and must be added to Selected columns using the button with the three horizontal lines and the pencil underneath. McMain Online -Work order list screen
Can booked hours on work orders have status Open? Hours can have status Open. This is expected behavior. Hours with this status are included as costs on the Costs tab of the work order details screen. Once a work order is completed, these hour rows should also receive status completed. McMain Online -Work order details screen
How can I add a photo to a work order? On the Media tab of the work order details screen. McMain Online -Work order details screen
Can additional work order types be added? Yes. This is possible from license level Team onwards. If you have the required permissions, navigate to Settings > System data, Work order types. Use the orange button in the bottom-right corner to create a new work order type and select its base type. McMain Online -Work order details screen
How do I remove a work order from on hold? Reassign it to an employee. McMain Online -Work order details screen
Can I change an asset on a work order on which work has already been administered? The asset cannot be changed on the work order if work such as hours, logbook comments, a purchase order, or downtime has already been administered on the work order. McMain Online -Work order details screen
How do I close a work permit in McMain Online? Work permits can only be completed through McMobile. McMain Online -Work order details screen
How do I create a follow-up work order? On the work order details screen, there is a Follow-up work orders tab where Follow-up work required must be selected. A comment can also be entered to be included in the follow-up work order. After the work order has been completed, an option Follow-up WO appears under the three-dot menu in the top-right corner of the work order details screen. Selecting this option opens a window in which a follow-up work order can be created. The initial work order contains a reference to the follow-up work order on the Follow-up work orders tab. McMain Online -Work order details screen
Is it possible to add material to a work order without adding the material as an item in the application? Yes. This is possible from license level Team onwards. A configuration option can be enabled to allow the use of external item issues. For more information, contact the McMain consultant assigned to your company. If you do not know who this is, contact McMain Support. McMain Online -Work order details screen
I want Externally visible to be enabled by default when adding logbook comments to all work order logbook rows. Is this possible?

Default values can be enabled via Settings > Environment settings, Default values so that this option is enabled by default.

The default value codes are:

WOEXTERNALAUTOFLAG
WOEXTERNALFLAG

 McMain Online -
Default values list screen
How can I edit a preventive maintenance model? A maintenance model must first be deactivated using the pause button in the top-right corner before changes can be made. McMain Online -Preventive maintenance model details screen
How do I activate a maintenance model? Use the activate button in the top-right corner of the preventive maintenance model details screen. Please note that if a procedure is linked, it must also be active before the preventive maintenance model can be activated. McMain Online -Preventive maintenance model details screen
What options are available for generating work orders from a preventive maintenance model?

When working with preventive maintenance models, there are several ways in which work orders can be generated:

  1. Generate manually using the button with the two triangles next to each other in the top-right corner of the model.
  2. Automatically based on an interface, for example through an interface with RDW.
  3. Based on an interval (frequency).
  4. Based on a trigger value from a linked meter.

In addition, the preventive maintenance model contains the following settings under the Options for generating Work orders button:

  • Disable the automatic generation of work orders
  • Block generation of work orders via the work planning
  • Disable manual generation of work orders
  • Prevent work orders from being generated automatically if there is still an active work order
 McMain Online -
Preventive maintenance model details screen
Why is the expected date for the trigger (configured as 'Expected trigger value'), on the preventive maintenance model so far in the future? The measurements entered may be relatively low compared with the periods between the measurements. The system calculates the expected date for the next maintenance based on the average progression of the entered meter readings. If the measured values become relatively higher, or if the periods become shorter with the same measured values, the expected date for the next maintenance will be adjusted downwards. McMain Online -Preventive maintenance model details screen
From which license level are procedures available? Procedures are available from the Team license onwards. McMain Online -Procedure list screen
How do I create an inspection list? Go to Maintenance > Procedures. Procedures are populated with inspection details so that the inspection list can be completed by the technician when it is linked to a work order. McMain Online -Procedure details screen
I want to select all completed work orders in the list and close them in bulk at the same time. Where can I do this? On the Maintenance > History page. McMain Online -History list screen
How can I view an old work order?  The work order can be searched for on the Maintenance > History page. Please note that this page is filtered by default for the work order statuses Closed, Completed, and Cancelled. If the work order is not visible, remove the filter and try again. This might take a bit longer as the search will go through all work orders rather than a filtered amount of work orders.  McMain Online -
History list screen
Can a call be closed automatically when a linked work order is closed? Yes. Default value WOINCCLOSEMASK can be configured via Settings > Environment settings, Default values to automatically close calls when a WO is closed. McMain Online -
Call details screen
Can a call be cancelled automatically when a linked work order is cancelled? Yes. Default value WOINCCANCELMASK can be configured via Settings > Environment settings, Default values to automatically cancel calls when a WO is cancelled. McMain Online -Call details screen
I want Externally visible to be enabled by default when adding logbook comments to all call logbook rows. Is this possible?

Default values can be enabled via Settings > Environment settings, Default values so that this option is enabled by default.

The default value codes are:

INCEXTERNALAUTOFLAG
INCEXTERNALFLAG

 McMain Online -Default values list screen
Can I export the 'Description' of calls? Yes. On the Maintenance > Calls list screen, use the button on the right for managing the displayed columns. In the dialog that opens, additional columns can be added. The Description column can be dragged down to Selected columns, after which the changes can be saved. The description should then be visible as a column and can be exported. McMain Online -Calls list screen
How do I assign a call to a technician? Calls are not assigned to a technician. A work order is created on the call and is then assigned to a technician. The call and work order are linked to each other. McMain Online -Call details screen
If I assign a call to a helpdesk group, can the correct team lead see that call? When a call is assigned to a specific helpdesk group, all employees in that helpdesk group can see the call. Under Master data > Helpdesk groups, you can see which employees are part of a helpdesk group.

If the call should be handled by a specific person, it is practical to mention this in the description.		 McMain Online -Call details screen
Why do some calls not have an asset number?

It is possible to create calls in the Digital Reporter using only a manual asset description. Some users submitting the call may not know the exact asset number. It is then up to the person processing the call to select the correct asset on the call.

When a call is created directly on an asset via Reporter+ or McMobile, the asset number is automatically added to the call.

 McMain Online -
Call details screen
How can I view meter readings? Create meters and link them to the inspection details in the procedures. Alternatively, in McMain Online go to Maintenance > Meters, search for a specific meter, open the meter details screen, and view the meter readings associated with that meter. McMain Online -Meter details screen

 

 

Planning

  
Question Answer Page
An employee who no longer works for us is still displayed on the planboard. How do I remove them from the planboard? On Master data > Employees, search for the former employee and open the employee details screen. Clear the Display employee on Graphical Planboard option, deactivate the user to make the license available again, and mark the employee as having left employment. McMain Online -
Planboard
Can multiple work orders be cancelled at once from the planboard? Not directly. If the titles are very similar, you can search for the issued work orders on the Work orders list screen via Maintenance > Work orders, using the common part of the title. Then select the relevant work orders in the list screen and click Cancel in the top-right corner.Another option is to filter by Planned start on the Work orders list screen, select the intended work orders from the results, and cancel them in bulk. McMain Online -
Planboard

 

 

Material

  
Question Answer Page
Is it possible to search for items by OEM number? From version 1.13.13 onwards, it will be possible to search for items using the OEM number. McMain Online -
Item list screen
I want to create an item, but the system says that the number is already in use even though I cannot find the item. What is happening?

The item may previously have been used in the application and then deleted. You can append the item number to the end of the following link and open it in the browser while McMain Online is open:
https://acceptatie.mcmain.online/#/item/detail/<replace-this-with-the-item-code>

If the item details screen opens, the item will most likely have status Deleted.

If you want to reuse the item number, open the menu in the top-right corner and recode the item number to another code that will definitely never be used. You can then use the desired item number again when creating a new item.

 McMain Online -
Item details screen
Can I also add services to work orders? Services can be created by creating an item and selecting stock type Service on the item details screen. McMain Online -
Item details screen
Where can the price of an item be changed? On the item details screen if function code F062 Access to the stock adjustments screen and adjust stock is enabled in the user profile, or, when working with multiple item locations, on the Locations tab of the item details screen. McMain Online -
Item details screen
How can I create purchase orders? Go to Items > Purchase orders. Use the orange button in the bottom-right corner of the screen to create a new purchase order. McMain Online -Purchase orders list screen
How can I cancel a purchase order after it has been sent? A sent purchase order cannot be cancelled. However, you can register a receipt of 0 and mark it as fully received at the same time if the stock should remain unchanged. McMain Online -Purchase order details screen
I cannot select the item in the dropdown when creating an order row in a purchase order. Why is the item not displayed? The supplier selected on the purchase order may not be linked to the item. Try adding the supplier on the Suppliers tab of the item details screen so that the item can be selected on a purchase order for that supplier.It is also possible that the wrong supplier is linked to the purchase order. In that case, first check which supplier is linked to the item on the Suppliers tab. McMain Online -Purchase order details screen
I unexpectedly see an English request for quotation. Why is this, and can it be changed? This is probably because the supplier is located outside the Netherlands and the request for quotation layout on the Supplier details screen is set to RQEN. RQEN is the English layout for requests for quotation. To change it, go to the Mail layout / Documents tab on the purchase order details screen and use Change layout to select RQNL, the Dutch version of the request for quotation. McMain Online -Purchase order details screen
What is the difference between Internal and External for material requests? A material request on a work order is used to indicate a requirement for material (items) needed for the work so that this requirement can be fulfilled. If the material is already available in the warehouse, select Internal. If it still needs to be purchased, select External. McMain Online -Material request details screen
Why can I not generate a purchase proposal plan? The user profile may not have permission to generate a purchase proposal plan, for example if function code F072 Generate purchase proposals is set to Read only or Not allowed. In this case, we recommend discussing this with the person responsible for managing user profiles within your organization. They can decide whether the user may use the function and, if necessary, adjust the user profile. McMain Online -Purchase proposal plan list screen
A purchase order does not appear to have been sent or received by the supplier. What can I do? Contact McMain Support. McMain Online -Purchase order details screen

 

 

Timesheet

  
Question Answer Page
I want to edit my hours with status Completed on a work order. Is that possible? This is only possible via the Timesheet page, provided the required permissions have been assigned to your user profile. McMain Online -Timesheet

 

 

Logbook

  
Question Answer Page
Is there a way to prevent automatically generated logbook rows from being displayed in the logbook?

Yes. Displaying generated logbook rows can be disabled using the Type dropdown by disabling logbook row type LOG. The following types are also available in the same options:

  • FBK: Logbook/Comment
  • LBE: Logbook rows
  • MOVE: Movements
 McMain Online -Logbook

 

 

Master data

  
Question Answer Page
Why is it not possible to add .sxe or .zip files as documents? From a security perspective, these extensions may pose a risk from which we want to protect the application and its data. Therefore, files with these extensions cannot be uploaded. McMain Online -
Document management details screen
How do I adjust the budget for an account? The budget can be adjusted per account on the account details screen, which can be opened via Master data > Account. McMain Online -Customer / Account details screen
Is it possible to remove an employee from the system? The user can be deactivated so that the license becomes available again. In addition, the employee can be marked as Left employment. If this is not sufficient, contact the McMain consultant assigned to your company. If you do not know who this is, contact McMain Support. McMain Online -Employee details screen
Can McMain help create user accounts? Normally, the customer is responsible for creating new employees. McMain Online -Employees list screen
I receive the following message when creating an employee: User ID is already in use. How do I resolve this? User IDs are unique across all our customers because we use a single login page. The user ID you had in mind may therefore already be used by one of our customers. In that case, you will need to choose another user ID. McMain Online -Employee details screen
I want to mark a technician as having left employment, but I cannot because work orders are still assigned to them. I cannot find these work orders. Where can I find them? On Maintenance > Work orders, filter by Employee. This identifies the work orders so that the employee can be changed by assigning the work orders in bulk to another employee or cancelling them. Afterwards, the employee can be marked as having left employment on the employee details screen. McMain Online -Employee details screen
I want to mark a technician as having left employment, but I cannot because a maintenance model is still assigned to them. I cannot find it. Where can I find it? On Maintenance > Preventive maintenance, filter by Employee. This identifies the maintenance model so that the employee can be changed on the maintenance model. Afterwards, the user can be marked as having left employment on the employee details screen. McMain Online -Employee details screen
Can a user be created without an email address? It is not possible to create a user without an email address. McMain Online -Employee details screen
Can an existing employee be converted into a new employee? We recommend creating a new employee and marking the existing employee as having left employment so that historical data is not changed. McMain Online -Employee details screen

 

 

Reports

  
Question Answer Page
Can I have a custom report created? To have custom reports created, contact the McMain consultant assigned to your company. If you do not know who this is, contact McMain Support. McMain Online -Reports
     

 

 

Settings

  
Question Answer Page
I have enabled the configuration option for using work permits. Why can I not see the Work permits page? Under Settings > Authorization management > User profile, the permit-related permissions still need to be configured for the user profile to determine which actions are allowed. McMain Online -User profile details screen
What is the easiest way to create a new user profile? New user profiles can be created by duplicating an existing profile. Select a profile using the checkbox on the left-hand side of the screen. Then click Duplicate in the top-right corner. The required permission changes can then be made for the new user profile. McMain Online -User profile list screen
How do I create labels? Navigate via the round button in the top-right corner to Settings > System data > Labels. On this page, labels can be created and the entity to which each label may be applied can be selected. McMain Online -Label list screen

 

 

McMobile
Question Answer Page
How can I change the password of a McMobile user? In the McMobile menu, there is a Change password option.

If you are unable to log in to McMobile, contact the person in your company who can log in to McMain Online and has permission to change passwords. If you do not know who this is, contact McMain Support.		 McMobile - Login page
Loading data takes a long time. Is there a performance problem on your side? If performance problems are suspected, we recommend performing the same action using the browser version (https://mobile.mcmain.online/#/login) on a laptop. This helps rule out issues with the mobile network or mobile device.

Also check whether the inspection list contains too many rows. The more rows it contains, the more data must be loaded. The same applies to work orders containing many issues, images, documents, etc.

If it does appear to be a performance issue on McMain's side, contact McMain Support.		  
The app does not appear to be working correctly. How can we resolve this?

If the app is not working correctly, clearing the locally stored app data may help. The app will then download all data from the server again.

Android

  1. Close the app.
  2. Open Settings on the device.
  3. Go to Apps.
  4. Find and select the relevant app.
  5. Select Storage or Storage & cache.
  6. Tap Clear storage or Clear data.
  7. Confirm that you want to delete the app data.
  8. Open the app again.
  9. Log in again.

If the app still does not work correctly, we recommend uninstalling and reinstalling it.

Download for Android: https://play.google.com/store/search?q=digitale+monteur&c=apps


Apple (iOS)

iOS normally does not provide a separate option for clearing all cache and locally stored app data. The most reliable method is to delete and reinstall the app.

Download for Apple: https://apps.apple.com/us/app/mcmain-digitale-monteur/id1518239426

  1. Check that all changes in the app have been synchronized with the server.
  2. Find the app on the Home Screen or in the App Library.
  3. Press and hold the app icon.
  4. Select Delete App.
  5. Select Delete App again and confirm.

Do not use Offload App. This retains the app's documents and data, which means the problem may not be resolved.

  1. Open the App Store.
  2. Find the app and reinstall it.
  3. Open the app.
  4. Log in again if required.

If the app still does not work correctly, contact McMain Support.

 

  
Can a user be logged in on multiple devices using the same user account?

Within the same application, a user can only be logged in on one device or in one browser at a time.

With a Full user account, however, it is possible to be logged in to McMain Online and McMobile at the same time.

  
What is the link to the online version of McMobile? https://mobile.mcmain.online/#/login McMobile - Login screen
The McMobile user cannot log in. What could be causing this? In McMain Online, an employee with permission to edit employees can check whether the username being used to log in is correct.

The token can also be checked in McMain Online. This is the environment code displayed in the top-left corner of McMain Online and begins with MC........, usually followed by another 8 characters. If necessary, the user's password can also be changed.

It is also possible to use the email address linked to the user instead of a user code when logging in to McMobile.

If the above steps do not resolve the login issue, contact McMain Support.		 McMobile - Login screen
What is the McMobile token? This is the environment code displayed in the top-left corner of McMain Online. It begins with MC and is usually followed by another 7 or 8 characters.   McMobile - Login screen
While using McMobile, a Google login screen appears on the tablet. Who manages these login credentials?  The Google login screen is separate from McMobile. The associated Google account is managed by your own organization.

Not sure which login credentials to use? Please contact your organization’s IT department.

 McMobile - Login screen
How can the technician upload media or documents to the asset? Function code F050 for editing assets may be set to Read only in the technician's user profile. If the setting is changed to Allow, the technician must log out and back in before files can be uploaded. McMobile - Asset details screen
Can the work order Description be changed in McMobile? Changing Description is already possible in McMain Online. From version 1.13.4 onwards, it is possible in McMobile also. McMobile -Work order details screen
Is it expected behavior for the planned start and end dates to be cleared when a work order is returned from McMobile? This works as designed and is, in our view, also the desired behavior because after the work order is returned, the start and end dates should be reassessed. McMobile -Work order details screen
The work permit cannot be signed. What needs to be done? Create a new work permit on the Work permit tab of the work order details screen. A new work permit can be created using the orange button. Two dialogs are expected: one to select the condition(s), and another to check off the measures taken and then add, in this case, two signatures in the same dialog: one from the issuer and one from the person carrying out the work. Both dialogs must be completed in full. McMobile -Work order details screen
On the work order list screen with the 'My work orders' filter selected, I see work orders that are not assigned to me. Why is this? If an employee is part of an employee team selected on a work order, those work orders are also displayed under the 'My work orders' filter. McMobile -Work order details screen
Can a technician view the planboard in McMobile? No. The planboard is available in McMain Online.

The personal calendar is available in the McMobile menu. The various scheduled work orders of the logged-in technician can be viewed and opened there.

Alternatively, the external planboard could be displayed on a screen in the workshop, for example. The link to the external planboard can be found in McMain Online via Settings > Authorization management, Authorization tokens, in the URL field, and can be copied from there.		 McMobile -Calendar

     

    Digital Reporter

    Question Answer
    What is the link to the web version of the Reporter app? The link is https://reporter.mcmain.online
    Where can I find the login token for the Digital Reporter? The login token is the same as the environment code displayed in the top-right corner of McMain Online. It begins with MC followed by eight characters. When working with multiple sites, the login token for each site can be viewed via Settings > Sites.
    Where can I set a password for the Digital Reporter? This can be done in McMain Online via Settings > Login token. On the same page, the password can also be removed so that users can log in using only the login token.

    For security reasons, we recommend always using a password.
    Can the supervisor automatically be included in CC by default in the Reporter app? In the Reporter app, use the hamburger menu in the top-left corner to navigate to Settings.

    In the Email field, two or more email addresses can be entered separated by a semicolon (;). The confirmation of the call will then be sent to every email address entered in the Email field.
    Can additional fields be added to the Reporter app? This can be discussed with the McMain consultant assigned to your company. If you do not know who this is, contact McMain Support.

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